FAQ
Practical information before your appointment.
Answers about booking, payment, online appointments, changes and technical support.
How do I book?
Choose an available time or request one. Before confirming, you will see the appointment length, price, currency and time zone.
What happens after the booking is confirmed?
You receive a secure link by email. The link opens your appointment page, where you can view the details, complete payment when required and join the video consultation.
How do I pay?
Available payment options and the selected currency are shown during booking and payment. AA Partners does not store complete card details.
How do online appointments work?
The video consultation opens directly in your secure appointment page. Use an up-to-date browser and allow access to the camera and microphone when asked.
Can I use a phone or tablet?
Yes. The appointment page and video consultation are designed for current mobile phones, tablets and desktop computers.
Which time zone is shown?
Your appointment is shown in the time zone selected for that booking. The time zone appears on the appointment page and in appointment emails.
Can I reschedule or cancel?
Cancellation or rescheduling is free until 24 hours before the booked start. Later requests are assessed manually, and a change or refund cannot be guaranteed.
How are refunds handled?
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank.
What should I do if I have trouble joining?
Open your appointment page and use Request help when it is available. Enter a telephone number where the operator can reach you.
Is this an emergency service?
No. AA Partners provides planned appointments. In an urgent or life-threatening situation, contact the appropriate local emergency service.